cvi66's Privacy Policy

01 Introduction and Applicability

cvi66 ("we", "our", "platform") operates a trusted online casino and betting platform for players in Bangladesh. This Privacy Policy ("Policy") describes in detail how your personal information is collected, processed, stored, and protected on our website cvi66.cam.

By using this website or registering with us, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you are requested to refrain from using our services. This Policy applies together with our Terms and Conditions.

cvi66 follows all applicable data protection laws and regulations. We give your privacy the highest priority and ensure that your personal information remains secure at all times. Our SSL encryption technology keeps all your transactions and data protected.

02 Types of Information Collected

We collect various categories of information. The information listed below is necessary for providing and improving our services:

2.1 Identity Information

• Full name (in Bengali and English)
• Date of birth (for age verification)
• National ID number or passport number
• Residential address
• Email address
• Mobile number

2.2 Financial Information

• Mobile numbers linked to bKash, Nagad, Rocket, Upay accounts
• Bank account details (where applicable)
• Deposit and withdrawal history
• Transaction records

2.3 Usage Information

• Gaming history and preferences
• Time spent and activity on the platform
• Bonus and promotion usage history
• Login times and IP address

2.4 Technical Information

• IP address and geographical location
• Browser type and version
• Device type and operating system
• Cookie and session data
• Referrer URL

03 How Information Is Collected

cvi66 collects your information in several ways:

3.1 Direct Collection

We collect information directly from you when you register on our platform, update your profile, complete the account verification process (KYC), or contact our support team.

3.2 Automated Collection

When you browse our website, play games, or make transactions, certain information is collected automatically through technical means such as cookies, web beacons, and pixel tags. This information helps us monitor and improve the performance of our platform.

3.3 Through Third Parties

We work with trusted third-party service providers for identity and age verification. Limited information also reaches us from payment gateways such as bKash, Nagad, Rocket, and Upay during payment processing.

04 Purpose of Using Information

We use your information for the following legitimate purposes:

4.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits and withdrawals — ৳100 minimum deposit and ৳1,000 minimum withdrawal
• Providing bonuses, promotions, and VIP benefits
• Operating and maintaining gaming services

4.2 Meeting Legal Obligations

• Ensuring age verification (for users aged 21 and above only)
• Complying with anti-money laundering (AML) regulations
• Completing customer identity verification (KYC)
• Responding to requests from legal or regulatory authorities

4.3 Service Improvement

• Providing a personalised experience based on your preferences
• Identifying and resolving platform issues
• Developing new products and services
• Analysing user behaviour to improve the experience

4.4 Security and Fraud Prevention

• Detecting unauthorised access and fraudulent activity
• Implementing responsible gaming policies
• Identifying and supporting problem gamblers

4.5 Communication

• Providing customer service and support
• Sending important account-related notifications
• Sending promotional communications with your consent

05 Sharing and Disclosure of Information

cvi66 does not sell your personal information to third parties. However, we may share information in the following limited circumstances:

5.1 Service Support Partners

Only the necessary information is shared with trusted partners who help operate our services — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and IT infrastructure providers. These organisations are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

We may be required to disclose information under a court order, a lawful request from law enforcement, or as required by applicable law. Such disclosures are always kept to the minimum amount necessary.

5.3 Business Transfers

Your information may be transferred in the event of a company merger, acquisition, or sale of assets. If such a change occurs, we will notify you in advance and the new policy will apply.

5.4 With Your Consent

Outside the circumstances mentioned above, information will only be shared with third parties with your explicit consent.

06 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the platform; maintain login sessions and security.
• Functional Cookies: Remember your preferences and settings, such as language preference.
• Analytics Cookies: Used to understand how users interact with the site and to improve the experience.
• Marketing Cookies: Used to display relevant promotional content (only with your consent).

6.2 Cookie Controls

You can reject or delete cookies by changing your browser settings. Please note that disabling essential cookies may cause some features of the platform to not function properly. Follow your browser's guidelines to manage cookies.

07 Data Retention and Security

7.1 Retention Period

We retain your information only for as long as necessary. Financial transaction records are generally kept for a minimum of 5 years after account closure to meet legal obligations. Personal profile information is retained while the account is active and for any further period required.

7.2 Security Measures

cvi66 uses industry-standard technology to protect your information:

• 256-bit SSL/TLS encryption — all data transmissions are secured
• Encrypted database — stored data is kept in an encrypted state
• Two-factor authentication (2FA) — additional protection for account access
• Regular security audits and penetration testing
• Restricted access controls — only authorised staff can access data
• Firewall and intrusion detection systems

7.3 In the Event of a Data Breach

If a data breach occurs, we will notify affected users as soon as possible and take the necessary steps to minimise harm.

08 Your Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of that information.

8.2 Right to Rectification

If your information is incorrect or incomplete, you may request that it be corrected or updated. You can update most information yourself through your account settings.

8.3 Right to Erasure

You may request that your personal information be deleted in certain circumstances. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. You can unsubscribe from marketing emails.

8.5 Data Portability

You have the right to receive the information we hold about you in a structured, machine-readable format.

To exercise these rights, contact our support team via 24/7 live chat or email.

09 Protection of Minors

cvi66 is strictly for users aged 21 and above only. We do not knowingly collect any personal information from minors.

We follow an age verification process at the time of registration. If we become aware that a user is under 21, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please notify our support team. For more details, visit our Responsible Gaming page.

10 Policy Changes

We may update this privacy policy from time to time. For any significant changes:

• The updated policy will be published on this page
• The "Last Updated" date will be changed
• A notification will be sent to the registered email address for significant changes
• Continuing to use the platform after a change has been made will be considered as your acceptance of the new policy

If you have any questions about policy changes, please contact us within 30 days of the publication date.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Thank you sincerely for trusting cvi66's safe and reliable platform. Protecting your privacy is one of our highest priorities. You can also visit our FAQ page for any questions or issues while using our platform.